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| MAIL ETIQUETTE |
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| 1. About the lists |
| 1.1 Mailing Lists |
| 1.2 Netiquette |
| 1.3 Do Not Mail a Single Individual |
| 1.4 Subscription Required |
| 1.5 Moderation of new posters |
| 1.6 Handling trolls and spam |
| |
| 2. Sending mail |
| 2.1 Reply or New Mail |
| 2.2 Reply to the List |
| 2.3 Use a Sensible Subject |
| 2.4 Do Not Top-Post |
| 2.5 HTML is not for mails |
| 2.6 Quoting |
| 2.7 Digest |
| 2.8 Please Tell Us How You Solved The Problem! |
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| ============================================================================== |
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| 1. About the lists |
| |
| 1.1 Mailing Lists |
| |
| The mailing lists we have are all listed and described at |
| http://curl.haxx.se/mail/ |
| |
| Each mailing list is targeted to a specific set of users and subjects, |
| please use the one or the ones that suit you the most. |
| |
| Each mailing list have hundreds up to thousands of readers, meaning that |
| each mail sent will be received and read by a very large amount of people. |
| People from various cultures, regions, religions and continents. |
| |
| 1.2 Netiquette |
| |
| Netiquette is a common name for how to behave on the internet. Of course, in |
| each particular group and subculture there will be differences in what is |
| acceptable and what is considered good manners. |
| |
| This document outlines what we in the cURL project considers to be good |
| etiquette, and primarily this focus on how to behave on and how to use our |
| mailing lists. |
| |
| 1.3 Do Not Mail a Single Individual |
| |
| Many people send one question to one person. One person gets many mails, and |
| there is only one person who can give you a reply. The question may be |
| something that other people are also wanting to ask. These other people have |
| no way to read the reply, but to ask the one person the question. The one |
| person consequently gets overloaded with mail. |
| |
| If you really want to contact an individual and perhaps pay for his or her's |
| services, by all means go ahead, but if it's just another curl question, |
| take it to a suitable list instead. |
| |
| 1.4 Subscription Required |
| |
| All curl mailing lists require that you are subscribed to allow a mail to go |
| through to all the subscribers. |
| |
| If you post without being subscribed (or from a different mail address than |
| the one you are subscribed with), your mail will simply be silently |
| discarded. You have to subscribe first, then post. |
| |
| The reason for this unfortunate and strict subscription policy is of course |
| to stop spam from pestering the lists. |
| |
| 1.5 Moderation of new posters |
| |
| Several of the curl mailing lists automatically make all posts from new |
| subscribers require moderation. This means that after you've subscribed and |
| send your first mail to a list, that mail will not be let through to the |
| list until a mailing list administrator has verified that it is OK and |
| permits it to get posted. |
| |
| Once a first post has been made that proves the sender is actually talking |
| about curl-related subjects, the moderation "flag" will be switched off and |
| future posts will go through without being moderated. |
| |
| The reason for this moderation policy is that we do suffer from spammers who |
| actually subscribe and send spam to our lists. |
| |
| 1.6 Handling trolls and spam |
| |
| Despite our good intensions and hard work to keep spam off the lists and to |
| maintain a friendly and positive atmosphere, there will be times when spam |
| and or trolls get through. |
| |
| Troll - "someone who posts inflammatory, extraneous, or off-topic messages |
| in an online community" |
| |
| Spam - "use of electronic messaging systems to send unsolicited bulk |
| messages" |
| |
| No matter what, we NEVER EVER respond to trolls or spammers on the list. If |
| you believe the list admin should do something particular, contact him/her |
| off-list. The subject will be taken care of as good as possible to prevent |
| repeated offences, but responding on the list to such messages never lead to |
| anything good and only puts the light even more on the offender: which was |
| the entire purpose of it getting to the list in the first place. |
| |
| Don't feed the trolls! |
| |
| |
| 2. Sending mail |
| |
| 2.1 Reply or New Mail |
| |
| Please do not reply to an existing message as a short-cut to post a message |
| to the lists. |
| |
| Many mail programs and web archivers use information within mails to keep |
| them together as "threads", as collections of posts that discuss a certain |
| subject. If you don't intend to reply on the same or similar subject, don't |
| just hit reply on an existing mail and change subject, create a new mail. |
| |
| 2.2 Reply to the List |
| |
| When replying to a message from the list, make sure that you do "group |
| reply" or "reply to all", and not just reply to the author of the single |
| mail you reply to. |
| |
| We're actively discouraging replying back to the single person by setting |
| the Reply-To: field in outgoing mails back to the mailing list address, |
| making it harder for people to mail the author only by mistake. |
| |
| 2.3 Use a Sensible Subject |
| |
| Please use a subject of the mail that makes sense and that is related to the |
| contents of your mail. It makes it a lot easier to find your mail afterwards |
| and it makes it easier to track mail threads and topics. |
| |
| 2.4 Do Not Top-Post |
| |
| If you reply to a message, don't use top-posting. Top-posting is when you |
| write the new text at the top of a mail and you insert the previous quoted |
| mail conversation below. It forces users to read the mail in a backwards |
| order to properly understand it. |
| |
| This is why top posting is so bad: |
| |
| A: Because it messes up the order in which people normally read |
| text. |
| Q: Why is top-posting such a bad thing? |
| A: Top-posting. |
| Q: What is the most annoying thing in e-mail? |
| |
| Apart from the screwed up read order (especially when mixed together in a |
| thread when some responds doing the mandaded bottom-posting style), it also |
| makes it impossible to quote only parts of the original mail. |
| |
| When you reply to a mail. You let the mail client insert the previous mail |
| quoted. Then you put the cursor on the first line of the mail and you move |
| down through the mail, deleting all parts of the quotes that don't add |
| context for your comments. When you want to add a comment you do so, inline, |
| right after the quotes that relate to your comment. Then you continue |
| downwards again. |
| |
| When most of the quotes have been removed and you've added your own words, |
| you're done! |
| |
| 2.5 HTML is not for mails |
| |
| Please switch off those HTML encoded messages. You can mail all those funny |
| mails to your friends. We speak plain text mails. |
| |
| 2.6 Quoting |
| |
| Quote as little as possible. Just enough to provide the context you cannot |
| leave out. A lengthy description can be found here: |
| |
| http://www.netmeister.org/news/learn2quote.html |
| |
| 2.7 Digest |
| |
| We allow subscribers to subscribe to the "digest" version of the mailing |
| lists. A digest is a collection of mails lumped together in one single mail. |
| |
| Should you decide to reply to a mail sent out as a digest, there are two |
| things you MUST consider if you really really cannot subscribe normally |
| instead: |
| |
| Cut off all mails and chatter that is not related to the mail you want to |
| reply to. |
| |
| Change the subject name to something sensible and related to the subject, |
| preferably even the actual subject of the single mail you wanted to reply to |
| |
| 2.8 Please Tell Us How You Solved The Problem! |
| |
| Many people mail questions to the list, people spend some of their time and |
| make an effort in providing good answers to these questions. |
| |
| If you are the one who asks, please consider responding once more in case |
| one of the hints was what solved your problems. The guys who write answers |
| feel good to know that they provided a good answer and that you fixed the |
| problem. Far too often, the person who asked the question is never heard of |
| again, and we never get to know if he/she is gone because the problem was |
| solved or perhaps because the problem was unsolvable! |
| |
| Getting the solution posted also helps other users that experience the same |
| problem(s). They get to see (possibly in the web archives) that the |
| suggested fixes actually has helped at least one person. |
| |